Privacy Policy

This Privacy Policy explains how Local Produce Marketplace (“LPM”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website (lpm.co.za) and mobile applications.

1. What Information We Collect

• Registration Data: When you register, we collect your name, email, phone number, and location to create your account.
• Order Information: To process purchases, we store details about your orders, delivery address, and payment method.
• Usage Data: We track how you interact with our site (pages visited, search queries, and time spent) to improve our services.
• Cookies: We use cookies to remember your login status, preferences, and shopping cart.

2. How We Use Your Data

• Process and fulfill your orders.
• Provide customer support and respond to inquiries.
• Send transactional emails (order confirmations, shipping updates).
• Improve our platform (personalize content, monitor trends, diagnose issues).

3. Sharing Your Information

We do not sell personal data to third parties. We may share your information with:

• Payment Processors: To process transactions (e.g., SnapScan, PayPal).
• Logistics Partners: For delivery coordination. They only receive the data strictly necessary to ship your goods.
• Legal Authorities: If required by law or to protect our rights.

4. Cookies & Tracking Technologies

We use session cookies and persistent cookies to keep you logged in, remember your preferences, and measure site analytics. You can disable cookies in your browser settings, but some features may not function properly without them.

5. Data Security

We implement industry-standard encryption (HTTPS/TLS) and regularly review our security practices. However, no online system is 100% secure. Please protect your account by choosing a strong password and not sharing it.

6. Your Rights

• Access or correct your personal data anytime via your My Profile page.
• Request deletion of your account and associated data (except where retention is required by law).
• Opt out of marketing emails by clicking “unsubscribe” at the bottom of our newsletters.

If you have questions, please contact us at privacy@lpm.co.za.

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